How Terrafibre Networks collects, uses and protects your personal information, in line with the Protection of Personal Information Act 4 of 2013 (POPIA).
Terrafibre Networks (“Terrafibre”, “we”, “us”) is a fibre infrastructure contractor based in Somerset West, Cape Town. For the purposes of POPIA we are the responsible party for the personal information described in this policy.
This policy applies to information we process through this website, WhatsApp, email, telephone and our work with clients, contractors and suppliers.
How the contact form works: the form does not store or send your details to our website’s database. When you press “Send via WhatsApp”, it prepares a message on your own device and opens WhatsApp. Nothing is shared until you choose to send that message.
We only process personal information for specific, lawful purposes related to our business (POPIA section 13), namely to:
We will not use your information for a purpose that is incompatible with the reason we collected it without your consent or another lawful basis.
Under section 11 of POPIA we process personal information because:
You may withdraw consent at any time. This does not affect processing that already took place or processing based on another lawful ground.
Some of our operators, including WhatsApp and email providers, may store or process information on servers outside South Africa. We only use providers that are subject to laws, binding rules or agreements offering a level of protection substantially similar to POPIA, as required by section 72. By contacting us through WhatsApp you also agree to WhatsApp’s own terms and privacy policy.
We take appropriate, reasonable technical and organisational measures to prevent loss, damage, unauthorised access and unlawful processing of personal information (section 19). These include password- and device-protected accounts, limiting access to people who need it, and using reputable service providers.
If we have reasonable grounds to believe your personal information has been accessed or acquired by an unauthorised person, we will notify you and the Information Regulator as required by section 22.
We keep personal information only for as long as needed for the purpose it was collected, or as required by law (section 14). In practice:
When information is no longer needed we delete, destroy or de-identify it.
We do not send unsolicited electronic marketing. We will only send you marketing messages if you have opted in, or if you are an existing client and the message relates to similar services, as allowed by section 69. Every marketing message will give you a simple way to opt out, free of charge.
As a data subject you have the right to:
To use any of these rights, contact our Information Officer using the details in section 1. We may ask you to verify your identity before acting on a request. Access requests are handled in accordance with the Promotion of Access to Information Act 2 of 2000 (PAIA), and a prescribed fee may apply to some requests.
Our services are aimed at businesses and adults. We do not knowingly collect personal information of children (persons under 18) or special personal information such as health, religious or biometric information. If you believe we have received such information, please contact us and we will delete it.
Please contact us first so we can try to resolve your concern. If you are not satisfied, you have the right to lodge a complaint with the Information Regulator (South Africa):
We may update this policy from time to time. The latest version will always be on this page with its effective date. This policy is governed by the laws of the Republic of South Africa.
